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Why Are Customers Such Jerks These Days?

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Short-fused shoppers have become a mainstay on social media channels, and retail and service industry workers have had enough. Amanda Mull, staff writer for The Atlantic, joins host Krys Boyd to talk about the flight attendants, grocery store clerks, gig workers and others on the frontlines of a rapidly declining atmosphere of civility, and what’s happening to customer service. Her article recent article is headlined “American Shoppers Are a Nightmare.”